Terms

Terms & Conditions

The accommodation contract terms, charges and house rules of Hotel Hyakuna Garan. This English text is provided for convenience; the Japanese text governs.

Accommodation Contract

Article 1 · Scope

  1. Accommodation contracts and related contracts between the Hotel and its guests are governed by these terms. Matters not provided for here are governed by law and generally established custom.
  2. Where the Hotel agrees to a special arrangement that does not contravene law or custom, that arrangement takes precedence over these terms.

Article 2 · Application

  1. A person applying for an accommodation contract shall give the Hotel the following: the name of the guest; the date of stay and the expected time of arrival; the accommodation charge (in principle the basic charge in Schedule 1); and any other matters the Hotel considers necessary.
  2. If a guest asks during their stay to extend beyond the date given, the Hotel treats the request as a new application for an accommodation contract made at that time.

Article 3 · Conclusion of the contract

  1. An accommodation contract is concluded when the Hotel accepts the application in the preceding article, unless the Hotel proves that it did not accept it.
  2. When a contract is concluded, the guest pays, by the date the Hotel specifies, a deposit set by the Hotel of up to the basic accommodation charge for the period of stay.
  3. The deposit is applied first to the accommodation charge finally payable; then, where Articles 6 or 19 apply, to the cancellation charge and then to compensation; any balance is refunded at the payment of charges under Article 13.
  4. If the deposit is not paid by the date specified, the contract ceases to have effect, provided the Hotel informed the guest of this when specifying the date.

Article 4 · Waiver of the deposit

  1. Notwithstanding Article 3, the Hotel may agree to a special arrangement that no deposit is required after the contract is concluded.
  2. Where the Hotel does not ask for a deposit, or does not specify a date for its payment, when accepting the application, it is treated as having agreed to such an arrangement.

Article 5 · Refusal of an accommodation contract

The Hotel may decline to conclude an accommodation contract where:

  1. the application does not conform to these terms;
  2. no rooms are available because the Hotel is full;
  3. the guest is likely to act, in connection with the stay, contrary to law, public order or good morals;
  4. the guest is likely to cause a nuisance to other guests through drunkenness or similar, or uses language that seriously disturbs other guests;
  5. the guest is a member or associate of an organised crime group as defined by the Act on Prevention of Unjust Acts by Organised Crime Group Members, or of another anti-social force;
  6. the guest is a corporation or other body whose business is controlled by an organised crime group or its members;
  7. the guest is a corporation any of whose officers is a member of an organised crime group;
  8. the guest has behaved in a way that seriously disturbs other guests;
  9. the guest has used violence, threats, extortion or intimidating unreasonable demands against the Hotel or its staff, or demanded a burden beyond what is reasonable, or is found to have done so before;
  10. the guest is clearly recognised to be carrying an infectious disease;
  11. a burden beyond what is reasonable is demanded in connection with the stay;
  12. accommodation cannot be provided owing to natural disaster, failure of facilities or other unavoidable cause.

Article 6 · Cancellation by the guest

  1. A guest may cancel the accommodation contract by notifying the Hotel.
  2. Where a guest cancels all or part of the contract for reasons attributable to the guest, the Hotel charges a cancellation fee as set out in Schedule 2. This does not apply where the Hotel specified a date for payment of a deposit under Article 3 and the guest cancelled before that payment. Where the Hotel agreed to a special arrangement under Article 4, the fee applies only if the Hotel informed the guest of the obligation when agreeing to it.
  3. If a guest does not arrive by 24:00 on the day of stay without notice (or, where an expected arrival time was given, nine hours after that time, with 15:00 check-in as the standard), the Hotel may treat the contract as cancelled by the guest.

Article 7 · Cancellation by the Hotel

The Hotel may cancel the accommodation contract where the guest:

  1. is likely to act, in connection with the stay, contrary to law, public order or good morals;
  2. is likely to cause a nuisance to other guests through drunkenness or similar;
  3. is a member or associate of an organised crime group or of another anti-social force;
  4. is a corporation or other body whose business is controlled by an organised crime group or its members;
  5. is a corporation any of whose officers is a member of an organised crime group;
  6. has behaved in a way that seriously disturbs other guests;
  7. has used violence, threats, extortion or intimidating unreasonable demands against the Hotel or its staff, or demanded a burden beyond what is reasonable, or is found to have done so before;
  8. is clearly recognised to be carrying an infectious disease;
  9. demands a burden beyond what is reasonable in connection with the stay;
  10. cannot be accommodated owing to natural disaster, failure of facilities or other unavoidable cause;
  11. smokes in bed, tampers with fire-fighting equipment, or fails to follow the Hotel's fire-prevention instructions;
  12. fails to follow the house rules set out in Article 10.

Where the Hotel cancels under this article, no charge is made for accommodation services the guest has not yet received.

Article 8 · Registration

  1. On the day of stay the guest registers the following at the front desk: name, age, sex, address and occupation; for foreign nationals, a copy of the passport (nationality, passport number, place and date of entry); date and expected time of departure; and other matters the Hotel considers necessary.
  2. A guest intending to pay the charges under Article 13 by traveller's cheque, voucher, credit card or other means in place of currency shall present it at registration.

Article 9 · Use of rooms outside the set hours

  1. The Hotel may allow use of a room outside the set hours. In that case the following additional charges apply, per hour and per person: Executive Suite ¥5,500; special suites ¥8,250; Annex ¥11,000.
  2. After 15:00 the full one-night rack rate of the room is charged.
  3. Use outside the set hours may not be possible when the Hotel is full or for other reasons.

Article 10 · House rules

  1. Within the Hotel, guests shall follow the house rules set by the Hotel and posted on the premises.

Article 11 · Hours

  1. The main facilities keep the following hours; detailed hours of other services are given in the brochures and notices provided. Front desk: 24 hours; no curfew at the main entrance. Breakfast 6:30–10:30; lunch 11:30–15:30; dinner 17:30–23:00; room service 11:30–23:00.
  2. Hours may change without prior notice.

Article 12 · Use of the baths

  1. Guests with tattoos are asked not to use the baths.
  2. The Hotel is not responsible for theft in the changing areas.
  3. Please leave valuables at the front desk.

Article 13 · Payment

  1. The breakdown of the charges payable and the method of calculation are set out in Schedule 1.
  2. Payment is made in currency, or by traveller's cheque, voucher or other means accepted by the Hotel, at the front desk on departure or when requested by the Hotel.
  3. Where the Hotel has provided a room and it has become available for use, the charge is payable even if the guest chooses not to stay.

Article 14 · Liability of the Hotel

  1. The Hotel compensates a guest for damage caused in the performance, or by the non-performance, of the accommodation contract and related contracts, unless the damage is not attributable to the Hotel.
  2. The Hotel carries innkeeper's liability insurance against fire and other events.

Article 15 · Car park

  1. Please lock your vehicle. The Hotel accepts no liability for damage to vehicles or other property in the car park caused by force majeure, accident, theft or similar.
  2. Damage to the car park's locks or fittings must be paid for.
  3. Vehicles parked without authorisation are charged ¥33,000 each.
  4. The car park may be used from check-in time to check-out time.

Article 16 · When the contracted room cannot be provided

  1. Where the Hotel cannot provide the contracted room, it arranges, with the guest's consent, other accommodation on conditions as similar as possible.
  2. Where other accommodation cannot be arranged, the Hotel pays the guest compensation equivalent to the cancellation charge, applied to damages. No compensation is paid where the inability to provide the room is not attributable to the Hotel.

Article 17 · Deposited articles

  1. Articles, cash and valuables (excluding precious metals) deposited at the front desk are accepted up to a value of ¥50,000.
  2. Where deposited articles, cash or valuables are lost or damaged, the Hotel compensates up to ¥50,000, except in cases of force majeure.
  3. Where articles, cash or valuables brought into the Hotel but not deposited at the front desk are lost or damaged through the Hotel's intent or negligence, the Hotel compensates up to ¥50,000.
  4. Baggage or laundry left at the front desk without a fixed period and not collected within one week, without contact, is treated as abandoned and disposed of.

Article 18 · Guests' baggage and belongings

  1. Baggage arriving before the guest is kept responsibly only where the Hotel agreed to this before its arrival, and is handed over at check-in.
  2. Where baggage or belongings are left behind after check-out without a request for storage, and the owner is identified, the Hotel contacts the owner and asks for instructions. Without instructions, valuables are delivered to the nearest police station within seven days including the day of discovery, and other articles are disposed of after three months. Food, drink, tobacco and magazines are disposed of the same day.
  3. The Hotel's liability for baggage under the first paragraph follows Article 17.

Article 19 · Liability of the guest

  1. Where the Hotel suffers damage through the intent or negligence of a guest, the guest compensates the Hotel for that damage.

Charges and Cancellation

Schedule 1 · Breakdown of charges (Articles 2 and 13)

  1. Accommodation charge: (1) basic accommodation charge (room charge, and meals such as dinner and breakfast); (2) service charge, 10% of (1).
  2. Additional charges: (3) additional food, drink and other use not included in (1); (4) service charge, 10% of (3).
  3. Taxes: consumption tax 10%; no bathing tax.
  4. The basic accommodation charge follows the tariff posted by the Hotel.

Schedule 2 · Cancellation charges (Article 6)

Percentage of the basic accommodation charge, per person per night, for bookings of 1 to 9 guests, by the day notice of cancellation is received:

  1. From 14 days before: 10%
  2. From 7 days before: 30%
  3. From 3 days before to the day before: 50%
  4. On the day: 100% · No-show: 100%

Cancellation charges vary with the number of guests booked. A deposit may be required depending on the booking. Please check your reservation confirmation email for details. Groups of 10 or more are subject to separate provisions; please contact the Hotel.

House Rules

Under Article 10 of the accommodation terms, Hyakuna Garan sets the following rules to maintain the dignity of the Hotel and so that guests may stay comfortably and safely. We ask for your cooperation. Where a guest does not cooperate, the Hotel may refuse use of the room and other facilities under Article 7, paragraph 1, item 12, and accepts no liability for accidents that result from a lack of cooperation.

  1. Do not smoke in bed or in other places where fire is easily caused.
  2. Do not do anything in the room that could cause a fire, and do not use heating or cooking appliances, irons or similar.
  3. The following may not be brought in, as they disturb other guests: dogs, cats, birds and other animals (guide, hearing and service dogs excepted); gunpowder, volatile oils and other flammable or explosive materials; items giving off a strong odour; items beyond a sensible size or quantity; firearms, swords, stimulants and other items whose possession is prohibited by law; and anything else judged to threaten the safety of other guests or staff.
  4. Do not use the room for purposes other than accommodation and dining without the Hotel's permission.
  5. When going out during your stay, please check that the door is locked.
  6. Visitors are received in the lobby in front of the front desk, as a rule until 22:00.
  7. Lost and found property is handled according to law.
  8. Minors may not stay unaccompanied without the permission of a guardian.
  9. Please keep cash and valuables in the room safe or deposit them at the front desk. The Hotel accepts no liability for loss or theft.
  10. Do not leave belongings in corridors, the lobby or other public areas.
  11. Gambling and conduct offensive to public morals are not permitted on the premises.
  12. Do not disturb other guests with loud voices, singing or noise.
  13. Do not cause a nuisance to other guests or the Hotel through the use of sleeping pills or other drugs.